Issue with new Denefrips Pontus


I just unpacked the DAC today and put it in my system and when I plug it in all of the LEDs light up then I hear a click and it shuts down. I tried unplugging the unit and plugging it back in and some times it does the same thing and other times all of the LEDs stay lit but none of the buttons function. Anyone come across this issue. I emailed Denefrips.

Ag insider logo xs@2xpal

We tried a couple of things, but it looks like I will have to get an RMA and send in to have the unit checked out. A little disappointing but most likely something happened in shipping. 

 

Alvin...the 1 st to respond....Great customer support! My Ares 2 DAC is awsome....

I recently bought a Pontus ll that is working flawlessly. 

Just wanted to mention that this level of technical responsiveness is very impressive. 

 

Hello Pal, my technical support colleague Vincent just responded to the email. Please be assured that we will do our level best to sort this out 🤝