Thanks for this good info ,it is really helpful and it would be great to be worked up over nothing rather than something!
I'll now wait a bit longer before taking action and definately post here on either outcome
Respecfully, I dont agree that from a customers perspective 13 days with no notification of delay or timeframes on the website due to stock delays, vacations or emergencies, no order updates and no reply to repeated attempts of communication is a good online model for current times.
A response or indication on any one of these and I would be fine, and I have previously waited months for orders before (like most of us probably have)..Just pop that delay notification message somewhere on that website and we are golden!
However, as Jerry has said, we consumers are now used to information and quick replies and I appreciate his perpective (as I have no real idea of what it takes or how hard it is to run a business) even though not agreeing with townshendisolation's implementation of it.
If I am in the minority I might have to reassess my expectations and reallign to the norm as I eat humble pie...
Thinking about it, bot replies are pretty useless