Well, I just want to be clear that I'm not posting this to smear Tom Evans or start any rumors. I just want my Groove phono preamp back. He's had it for over 6 months and I can't get in touch with him. To be fair to the dealer, he never had possession of my preamp and I didn't purchase it from him. But he did agree to handle the transaction and arranged it with Evans, since he is/was a Tom Evans dealer. I owned the unit for about 3 years, and then the right channel went dead. I was told I could also get it upgraded to the "Anniversary" edition along with the repair, and was quoted what I thought was a very reasonable price. I shipped it directly to Tom Evans Audio Design at my own expense. Unfortunately, the unit was damaged in shipping, and I can understand this would cause a delay for additional repairs, but I think the lack of communication is unacceptable.
Is Tom Evans Audio Design out of business?
Anyone know about the status of this company? I shipped him a Groove phone preamp for repair and upgrade last August (from the USA to the UK). I did this through a USA Tom Evans dealer. I never heard directly from Tom Evans but the dealer would occasionally give me vague updates. In mid-February, the dealer said Evans told him my unit would be shipped "next week." But now the Tom Evans Audio Design e-mail bounces back and his phone has a 24/7 busy signal. The dealer, a guy named Darrin O'Neill of Audio Limits in Colorado, now says he knows nothing and thinks Evans may be out of business. I have contacted other Tom Evans dealers and no one can tell me anything helpful. Fortunately I was never charged and have not sent any payments, although I offered to several times. The whole situation seems very strange to me. I only post this because I have a phono preamp that is unaccounted for and not much recourse. Any info or suggestions would be appreciated.
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- 31 posts total
- 31 posts total