They likely want the boxes to be sure they will be properly protected when shipped. They've probably have had gear arrive broken from shipment, and they end up spending time and money fixing the gear from shipping damage, not even counting the warranty repair in the first case. They may not know if some damage was from a problem with gear or from shipping.
If an owner packs it poorly, why should Classe pay for the damage?
If the $75 is refundable if they find something wrong that is covered under warranty, I suppose the charge is standard practice. Most independent repair shops want a deposit.
If an owner packs it poorly, why should Classe pay for the damage?
If the $75 is refundable if they find something wrong that is covered under warranty, I suppose the charge is standard practice. Most independent repair shops want a deposit.