Is Qobuz Customer Service an Oxymoron?

@robert1234 

I understand that you are frustrated by the QoBuz login issues and that QoBuz has been non responsive.  PLEASE DO NOT GIVE UP.    As I posted above, I emailed QoBuz with a copy of your post and my comments. 

I suggest you log a support ticket in the Qobuz web app:

• Click the icon at the bottom right of the Qobuz web page.

• This opens options to access their contact form, help articles, chat with an agent, or leave a message if chat is unavailable.

• Fill out the contact form or leave your message to submit your ticket.

Are you able to stream and play music from QoBuz?   Assuming yes, it means your account is still available and working.  If not, please mention this in your ticket since it complicates the situation. 

In addition to logging the above support ticket, I suggest you send them another follow up email, mention your previous emails, to see if it gets their attention.   PLEASE DO NOT GIVE UP. LMK.
 

@hgeifman 

I was finally able to log into my account this morning. Before I describe what happened, I note that email to support@qobuz.com bounced back. Also, I couldn’t log into the website or the app or access any music.

The problem occurred when I changed the email associated with the account. There was a typo in the new email address. This was my fault and frankly my up close vision isn’t what it used to be. So, my bad. Yet, at the same time, this is an entirely foreseeable human error that happens from time to time. That’s why every online account I’ve ever used requires verification in the form of an email sent to the new account. Qobuz doesn’t. When I couldn’t log in and tried to reset the password, the reset link was likely getting sent to the new, wrong email address I created.

Again, my bad, but exactly the reason why a company should have customer service. Not having a phone number to call (and visible on the website) when all else fails is just inexcusable. This took more than two weeks to fix and could have been solved in a single five minute phone call.

Thank you for all your help. I’m not sure this problem ever would have been resolved without it and any pressure created by this discussion.

For folks that encounter customer service issues in the future, I recommend you contact: support-help@qobuz.com. Qobuz will respond, but be prepared for a long tedious process.

@robert1234 

Thanks for the above update.   I am happy to hear that everything is working now.