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Interesting Fed Ex encounter...

So I was offered to do a little review on some Fritz Carreras last month and it was time to send them back.  I’m stuck at home with a broken leg so Fritz was kind enough to have Fed Ex pick them up at my home.  So, I had them all boxed up and ready to go on Tuesday. Fed Ex comes to the door and I have him come in and grab the box (he did not know what was in the box, just a plain u haul box).  I didn’t even think to ask if I had to sign or if I could get a receipt (mistake on my part no doubt).  Just me snapping a pic or taking a video would have been smart.  Fast forward to today (Friday) and apparently Fed Ex says they came on Tuesday, no one was home, so they came back Wednesday; no one home again so they cancelled the pick up.    Interestingly, fed ex did come back Wednesday and Mom answers the door and informs the Fed Ex gentleman that the package was picked up Tuesday.  The gentleman responds “hmmm, I was off Tuesday”.  
So as of today, Fed Ex apparently has no record of anything being picked up.  Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss.  So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...  

My neighbor forwarded me the video which I forwarded to Fritz...

My advice is to not let this happen to you and mg question is where do I go from here?

What a mess!
b_limo

Showing 1 response by skyscraper

skyscraper
832 posts
 
I guessing Fedex is in a mess now due to the pandemic. I ordered some IsoAcoustic Gaia isolation feet from a dealer in California. They emailed the tracking number and shipped them via Fedex to here in Virginia the Friday before last.

Fedex called Monday and said I needed to be home Tuesday to sign for them. So far so good. By late Tuesday the package hadn’t arrived and their tracking system had no entries past the package having been shipped from a California Fedex center that Saturday. I called Fedex before they closed Tuesday to find out where the delivery got to. After some checking they said they had located the package and it would arrive between 5:00pm and 6:30pm later that same day. It never did. Next morning I called Fedex again. After some more checking they said they had "happily" located the package and it would arrive Thursday. Thankfully it did.

Another package ordered recently\ was sent from New Hampshire via the USPS. After it didn’t arrive, that package was tracked down in Sacramento, California. So,judging from both our experiences, both Fedex and the USPS are messed up nowadays, like UPS has always been. Either that or California has become a black hole for packages drawn in from all parts of the country, and unable to escape from there.

Good luck and let us know how it turns out.

Mike
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