I just ordered a sub from SVS and was sent a e-mail that it would be in delivered today by end of day. The carrier was fed-ex. Took the day off and at 2pm was sent a fed ex e-mail that I was not home to sign and take delivery. WOW. Never left my home and checked my video and not one truck or fed ex employee ever came to my front door. Called fed-ex and got the run around. Next date will be next Monday by end of day and will have to take another day off. It will be 50/50 at best for delivery if the same clowns are on the truck. Will be willing to give it one more try, otherwise SVS will get it sent back. It is not their fault but it would be time to pay a visit to a brick and mortar store. Just adding my two cents!!!
insurance and shipping with UPS
I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting the amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.