2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 1 response by brf

brf
1,715 posts
 
UPS does advertise themselves as Packing Experts.  From the UPS website:  

Trust The UPS Store Certified Packing Experts®

  • Let our packing experts do the job for you so your items arrive safely and intact
  • We are trained in advanced packing techniques like block and brace, double box, and suspension
  • We can pack almost anything

We specialize in properly packing fragile and high-value items like artwork or electronics.

The Pack & Ship Guarantee may now be extended to include coverage for USPS® and DHL® shipments.†

If a participating The UPS Store® location packs your item using only new materials purchased at that participating location, and ships the package via UPS, USPS, or DHL (on that participating location’s applicable UPS, USPS, or DHL account) and that item is damaged or lost in transit, you’ll be reimbursed*:      

  • The item's value (subject to the lesser of actual value, replacement or repair cost)
  • The full retail price you paid for packaging materials and services
  • Your cost for shipping (excluding Declared Value charges or costs for Insurance as applicable)
I am not sure on what basis UPS is denying your claim.  Does your receipt indicate that UPS packed the amp


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