2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 1 response by 93rubyz

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93rubyz
24 posts
 
I avoid UPS at all costs. The last piece of gear I bought was shipped via UPS (I forgot to specify against UPS).  It was double-boxed by the seller yet arrived damage anyway.  From what I can imagine based on the damages, I estimate the box was dropped from at least waist-high onto a concrete surface.  Fortunately the amp was repairable and the seller even had replacement parts (surprisingly).  I didn't even bother with the claim expecting a similar situation as yours.  I made the repairs myself with the parts sent to me by the seller.
I much prefer FedEx Ground or USPS.  With USPS, filing a claim is so much easier than anywhere else.
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