Innuos Zenith MK3


Has anyone experienced Zenith skipping out and then jumping to the next track? It comes and goes. Sometime it will run fine for entire listen session; other times it’s so repetitive that I have to turn it off. When skipping, the signal is lost on my iPhone and on the DAC. Sounds like an incoming signal issue but, happens on streamed tracks as well as those ripped on the internal hard drive. If you’ve experienced this, what was your remedy? 

Any feedback will be appreciated! I know I can simply send it to Innous but, I hesitate as it will be out for weeks. 
hysteve

Showing 2 responses by gdnrbob

I own the Zenmini and the Zen Mk3. I have not had any issues with skipping.
I did have an issue with the Roon software crashing 2 weeks ago. I went back to an earlier version, and only recently moved back to the current version. So far, it works as it should.
Sometimes, upgrades in operating software in Windows and Android cause unexpected issues. Usually, they are rectified in a week or two.

The best recourse is to contact Innuos directly with the problem.
B
@OP,
Great that you have narrowed it down.
I also own the QB 9 Twenty, and had an issue with it that Ayre corrected for free (though I didn't get free shipping to them-☹).
Did Ayre say the overheating issue was the possible cause of the skipping.

Bob