I don’t know the answer, but Innuos have an active user group on facebook, and Innuos staff frequently check in.
Innuos Zen MK3 won’t transcode DSD to FLAC
Recently got the Zen mk3 and using a Sonnet Morpheus DAC that doesn’t do DSD, so I selected that open in Sense so it would convert DSD to flac on the fly. Well it “plays” you can see the timeline go, but no sound. I turned on Roon Core Experimental with squeeze lite as endpoint and Roon plays/converts DSD fine.
anyone else experience this issue or could test?
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Thanks @label19 I don't have a Facebook account (on purpose), but do submit tickets to Innuos... they've been pretty slow to respond. I have 5 messages going back and forth on this with an agent, sent them a file to test and they could replicate, but then tried to blame it on the file. Uhhh I said ANY DSD file, I have about 30 albums in DSD. none work and Roon plays them fine. We'll see how long it takes now to respond to that one. A game of "if we draw it out long enough, maybe they will give up" |
My experience with Innuos support has been pretty good. I had connection issues. After two or three emails I had a live session with a tech. He diagnosed that the problem was with another device of my network, and figured out which one! Innuos has just introduced some new products which are getting some hype, so I can imagine support is a bit overwhelmed. If you'd like I can post your issue in the group and report what they say. |
If you could post for me, that would be great @label19 then let me know if you need any other info along the way. |
@label19 any hits on this over the weekend ? |
Sorry for the delay - a weekend full of meetings. A guy whom I regard as being knowledgeable writes:
Tell him to go to system, audio, then select his Zen mk3 and finally select No DSD Support. It should then play DSD files as FLAC files. Good luck
Works with my Zen Mk3
Also once he has made the changes to No DSD Support might be helpful to close the Sense app and restart it
Another guy in the know writes that if this doesn't work, do as McRoth suggests. Let me know where you are with this. Have you heard from support yet?
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Thanks fellas. i got a reply back from Innuos tonight. But the point is somewhat moot now because I recently got a Denafrips Hermes DDC which Innuos now feeds, the Hermes feeds my DAC via i2S. That setup converts the DSD and plays them fine as well. So I guess I’m done trying to figuring it out fully since things work as needed with the DDC in the chain now. Weird. thanks for the help posting to the fb group @label19 |