Innuos Zen MK3 won’t transcode DSD to FLAC

Thanks @label19 I don't have a Facebook account (on purpose), but do submit tickets to Innuos... they've been pretty slow to respond. I have 5 messages going back and forth on this with an agent, sent them a file to test and they could replicate, but then tried to blame it on the file. Uhhh I said ANY DSD file, I have about 30 albums in DSD. none work and Roon plays them fine. 

We'll see how long it takes now to respond to that one. A game of "if we draw it out long enough, maybe they will give up"

If you could post for me, that would be great @label19 then let me know if you need any other info along the way. 

@label19 any hits on this over the weekend ?

Thanks fellas. 
1. Changing to 96khz doesn’t work
2. I had originally selected “No DSD support” since my DAC doesn’t support DSD

i got a reply back from Innuos tonight. 
“the file is not regular PCM but rather floating-point encoded instead. This, unfortunately, is not supported by our system.”

But the point is somewhat moot now because I recently got a Denafrips Hermes DDC which Innuos now feeds, the Hermes feeds my DAC via i2S. That setup converts the DSD and plays them fine as well. So I guess I’m done trying to figuring it out fully since things work as needed with the DDC in the chain now. Weird. 
 

thanks for the help posting to the fb group @label19