@kmcong : That's terrible! Where are you located, if I may ask? By "they" you mean the local dealer / distributor or the Denafrips company itself?
innuos pulse compared to denafrips gaia 12th
I hope some of the tech guys a weigh in on this subject. I would like to know how some of the nicer streamers such as Innuos Pulse compare to the Gaia DDC in terms of cleaning up the signal.