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If you bought a Linn Karik that arrived DOA..

What are a sellers obligations to the buyer - esp. if he is an Authorized Linn Dealer?

Hello everybody, I need some advice. I recently bought a Karik III from a overseas Authorized Linn dealer(I am not naming names - yet). It was well packed and in perfect cosmetic shape - but was D.O.A. (dead on arrival). It would power up but would not play a CD - period. I believe the dealer when he says that the unit did work when it was sent out. However it turns out that the old style B.P.Supply was on the verge of dying when it was shipped and by the time it arrived it was toast. (I never even got a taste of the Karik's beloved sounds) Initially the dealer and I assumed that it may have been damaged during shipping - however upon inspection by a Linn service centre it turns out that that was not the case - it was simply a faulty or worn out power supply. It is not under warranty from Linn as it is a '96 model. It will cost 240$ to fix plus roughly 50$ for shipping. The *Authorized Linn Dealer* has offered me 75bucks, period. - and left it to me to cough up the remaining 225-250$ if I want it fixed. There is the possibility that a Post Insurance claim that the dealer is pursuing may come through - but this is unlikely in my opinion - especially when you consider the fact that it is not even a legitimate claim.
My question: Does the *Authorized Linn Dealer* have any responsibility to me or am I simply screwed - ** despite the fact that the Dealer gave me his WORD that the Karik was in PERFECT shape before I bought the unit?**

Finally, I have asked the Linn Dealer to pay 140$ and I will pay the rest. That would be his cost to repair the unit if it was still on his shelf. The remaining 130-150$ is the additional expense for shipping and for carring out the service from where I am located.
neubilder

Showing 1 response by tobias

tobias
1,534 posts
 
This is tough. Probably the best you can hope for is good faith. It does seem hard to hear that a unit is in perfect shape ( read : " for its age, " ) and then discover it is pushing up the daisies.

At least the dealer is offering some settlement. If he never guaranteed the unit would not be D.O.A, you would not have much to stand on in small claims court. If he knew the PS was dead when he sent it, that would be next to impossible to prove. And only if the dealer were in the same country might there be any point in trying; international settlements are a nightmare even when evidence is clear. And of course the dealer knows all that.

Linn Products themselves would surely not intervene in a case of this kind. At best they might be concerned if their warranty policy was at issue.

I think you have done the best you can in asking for better compensation from the dealer. I hope you get it. If not, I am afraid your only choice is to honour your anger if not the &%#$@ who provoked it, get your Karik fixed while screaming with pain and see if you can ultimately enjoy the music. May I say you seem to have handled things pretty well so far.
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