Ice Age Audio Cables Q & A


This is my attempt at making everyone aware of who we are and what we actually do. I’ve noticed ongoing comments and questions in these forums over the years since we’ve been in business, most of them being assumptions and accusations. I’ve seen where some of our customers have made comments in our favor and they are all very much appreciated.

We don’t claim to be “God’s Gift” to the audio industry, and we aren’t saying that our products are the “Very Best”. But we do produce a quality product that shows very positive results at a very competitive price. Our 100.00 cable has out performed well known name brand cables costing 300.00 to 1000.00 over and over again. Not everyone wants to spend 1000’s of dollars on power cords, so we’re offering a quality product that works at a fair price, that’s all.

We not only build cables for retail end users, we also build cables for Equipment Manufacturers and High End Audio/Video Stores. Not just here in the U.S. but in other countries as well.  We offer private label programs and people continue to take advantage of them, so it’s clear that what we’re doing is working. Our local High End Store uses 100% Ice Age Audio products on their main Showroom System, along with all of their custom installs. What does that tell you???

We’re constantly being told that we don’t charge enough. One customer/reseller tried our cables and loved them. He then commented that we made his company look bad because our 100.00 cable sounded better than his 500.00 cable.

It’s a pretty simple concept. We use quality parts, and offer a large selection of products for both audio and video applications. We stock all of the international plugs so we can offer products on a global level. We offer a huge selection of C7, C13-15 Amp and C19-20 Amp IEC cables configured with U.S., Australian, EU Schuko and UK mains. All orders are produced at the time of the order. We stock parts not products, so building something custom is no different than any other order we produce. We offer a color selection so “YOU” the customer can pick what looks best in your system.  We use a Cryogenic Treatment process that is singular to us. The Cryo facility that we use is very well known for their Treatment Process, end results and improved performance. We are the ONLY wire/electronics company that they work with so that gives us an edge on the competition.

We’re here to help you in any way we can, and we’ve been doing that on a global scale for going on 8 years. At this point we have sold 1000’s of cables world wide. We have products throughout Europe, Asia, North and South America along with Australia and New Zealand. We continue our research looking for new products that meet our expectations. This past year we added RCA and XLR Interconnects along with Speaker Cables to our product line.   Both are showing very positive results. We are starting to work on USB A-B cables for 2021, we are currently in the testing stage.  Starting this year we will be offering monthly specials on our website, just an FYI.

I’m going to address an “old post” on Audioasylum. At that time we were new to the industry and still in the learning stages.  His complaints were invalid.  And if I’m correct his issue was with 1 cable only, not all of them.  It didn’t matter what I offered him in my attempt to help with his situation, nothing was acceptable. The best way to describe this particular customer is…when someone calls you and threatens to drive across country to “quote, unquote” KICK MY ASS; their overall mentality becomes self explanatory. He in turn posted negative comments EVERYWHERE. All of these Audio/Video forums have since removed his comments, with the exception of Audioasylum and there’s evidence of that on the web if you only look for it. Audioasylum has refused to remove the post. I’ve reached out too them via email multiple times and even wrote them an actual letter and they’ve never once responded to any of my attempts or communications. Where we’ve experienced ongoing positive reviews since first starting in business, it only takes 1 negative comment to scar you for life. There you have it!!!

If you’d like to read an actual review of our cables, here is a link to a published review from HiFiZine.com

https://www.hifizine.com/2017/02/iceage-audio-power-cables/

We are a legit supplier and will continue to do our best to produce products that people enjoy. As with everyone within this wonderful hobby, we are all looking for our own unique individual sound. We are lucky enough to have experienced a 99% success rate with our products, simply because you can’t make 100% of the people happy.  If anyone has any questions whatsoever, I’m very easy to find. All of my contact information is on our website.   www.iceageaudio.com  Feel free to reach out anytime.

If after reading this you’re only knee jerk reaction is to post something negative, do me a favor, keep your comments to yourself, I’m by no means looking for an argument.

 

 


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I have been a customer of ice age for about 5 years. I have replaced my  all of my synergistic research power cords and recently all of my balanced interconnect cables.  even though my synergistic cables are 22 years old, the ice age new cables were far less expensive than what I paid 22 years ago!  The ice age cables do out perform  also. Rick Parker is one of the best people to deal with in the audio industry! He is a audiophile just like us. We became friends over the years, and he even sends me new products to audition along with some other people also. So you see ,he doesn’t just throw out a new product for sale before doing his homework, confirming how the product performs so he can assist customers!  All my future cables , including a usb and HDMI will be coming from Ice Age Audio!  Keep up the great quality and craftsmanship you always provide! God Bless Rick and Brody Parker!
Not knowing Rick personally but rather by an invisible voice on the other end of the line. I personally have spoke to him with several questions that would probably make any salesman want to hang up.. never once was Rick pushy or derogatory towards another competitors products. Instead using solid facts and past customers results as examples.. This in itself spoke volumes for me.. I decided to have a very close audiophile friend try some of his power cords who had some higher end cords. (I’ll refrain from names as to not cause any insults or competitor bias ,as system synergy plays a big role)  .. Rick not only explains his availability to mix and match various material combos and their general personality ,he asks what components you plan on using it with to better match these up with 

  My trusted buddy ordered a pair to power his Rowland mono blocks .. a system I am very familiar with as I listen to it weekly 

 Rick advised him on his opinions of the speaker amp ,pre amp combo and they were made and sent out .. I told my friend burn them in for a three day 24 hrs non stop and I’ll come over and listen 
   Upon arrival I inspected them and build quality was top notch with quality ends used in the exact higher priced cables I owned .  Hmmmm..
 I listened to these and immediately was apparent that these were distinctly better than his previous power cables . I’m not sure if it was the cryo or the wire itself or the combination of IT all together SYNERGISING , (that’s a word 🙃) .. I won’t say all the typical audiophile jargon .. but they were better cables sound wise any way you cut it . 
 I don’t hang out on site to promote any products over others for my gain or to get a pat  on the back atta boy .. many of theses sites  are nothing better than a great big circle jerk of guys feeding on the immediate glory attention of someone important or in the know and hope for a shot at glory .. That being said if you are friendly enough and love all facets of audio ,you may get to know Rick and his small company’s workings as , he will tell you and is proud to.. let me tell you it’s a great back side and I’m proud to support him on his endeavors..  even if yet I have not bought anything from him.. 
  So my curiosity  got the  better of me and I dialed the friendly voice on the line again and told Rick my new project I was working on and asked if he had anything to try .. 
  boy was I met with enthusiasm and good advice... 
 I was sold and Rick sent out his speaker wire that he said was a older Randal wire type.. I had no clue who that older manufacture was but from the description it was exactly what I wanted 
  I wired a very expensive 4 way speaker that was competing against a set of watt5 and Sophia in my room. This was my own design and used top of the line parts (mundorf evo oil caps , litz ,inductors,foil ,as well as top line ancillery gear to drive them and test them 
  Krell, ps audio dsd, naim, transparent, dh labs, audience, dueland..

 I listened to this design with three different internal wiring , and one done with cheap lamp cord .. each one having benefits but I wasn’t decided yet as my curiosity wanted to try Ice Age Speaker wire 
 I ordered and it was here in two days .. I cut soldered and turned them on.. as usual with anything new, ITS DIFFERENT, (big problem with audiophiles is they confuse better with different) .. 
 I realized I wanted to do a double run to the woofers as I felt it would help tighten the bass and immediately it was apparent that my calculations were correct .. 

 I immediately was drawn to their detail and dynamics but they had some uglies all new wire does.. now Rick recommended 100 hrs burn in before you will get the best out of them.. 
 I ran them 24 /7 for ten days sitting in every night for 1 hr doing serious listening and taking notes ..
  After over three months of owning these wires i will not be removing them as they are the best internal wire I have used for this design. . You know the typical jargon, depth width, detail airy ..

  I am also using this wire as jumpers from my x overs to the speaker posts for continuity 
  I will be ordering three power cables next to compare against some much more costly products .. if I’m a betting man ,I think Ice Age may have a place in my system too ..best part is if you don’t like them Rick has a great return exchange program

  Those who are interested in any more information on the build or use can e mail  me direct as Pom poming here or my stuff or bashing others does no good for anybody 


 Got to support our made in the USA business now more than ever 
thanks Rick and keep up the great work .. 
  

Hi
Don Sachs here.  I make tube amps, preamps, and phono stages.   I have been using Rick's cables for  years and my system has his power cords, xlr and rca cables and speaker cables.  I bought all of them, he did not give them to me.   He makes very quality cables for a very fair price with free shipping.  His customer service is excellent.

I am in the business.  I know that now and then something fails that shouldn't.  If you send out hundreds of things, now and then there is a problem.  What matters is how you treat the customer.  You stand up, take responsibility, fix the problem or offer a refund.  That is how Rick runs his business and in my experience, you will always get a quality product from Ice Age Audio, and Rick will stand behind it!  It is not a risk to buy products from Ice Age Audio at all.  You will get very high quality cables that are far better than many costing FAR more money.  I listen to them in my system!

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