I saw you ad- it says as is and does not work. And the buyer is upset it does not work? Maybe a burned motor when the buyer tried to open the drawer.
This buyer will make your life hell unless you take it back.
I sell a fair amount on eBay and my experience is that if a buyer isn’t happy there’s virtually nothing you can do which will change that. So if the buyer isn’t happy I offer a full refund immediately. Occasionally, the response will be “but I want to keep it- can you refund part of the purchase price?” That’s a scammer and 99% of the time I say no to that however recently someone complained, I offered a full refund, and the person said- how about refunding $20. I figured it was a good way to be done with that buyer. It happened to be a person I’ve sold to before and he complained before and left “neutral” feedback- first time in 22 years I got other than positive feedback.
He is now blocked
This buyer will make your life hell unless you take it back.
I sell a fair amount on eBay and my experience is that if a buyer isn’t happy there’s virtually nothing you can do which will change that. So if the buyer isn’t happy I offer a full refund immediately. Occasionally, the response will be “but I want to keep it- can you refund part of the purchase price?” That’s a scammer and 99% of the time I say no to that however recently someone complained, I offered a full refund, and the person said- how about refunding $20. I figured it was a good way to be done with that buyer. It happened to be a person I’ve sold to before and he complained before and left “neutral” feedback- first time in 22 years I got other than positive feedback.
He is now blocked