I bought a McIntosh MC2105, that was fully insured and packed very well by an independent pack/ship business. Insured to the full amount. Upon arrival, the front glass panel was cracked. With the seller and the shipping store assistance, we submitted the insurance claim to UPS. after about 2-3 weeks, we received an answer that it was declined. The shipping place resubmitted the claim, and after 55(!) days, I received a check for the total repair cost. They sure didn't make it easy though.
I need some advise on a shipping disaster.
I recently purchased a pair of speakers on Audiogon. The price I offered was accepted and I sent the payment promptly. The seller in return shipped the 2 speakers promptly and sent me the tracking numbers. One of the speakers was delivered the next day and UPS has lost the other speaker. The seller has put in a lost package investigation however UPs has not recovered the speaker. It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.
I'm not sure how to go about solving this issue. I purchased and paid for a full set of speakers and only have 1.
Any suggestion on what I should do next? Has anyone ever experienced an issue such as this? Does Audiogon have policies around issues such as this?
Thank you,
Vince