2. misc-audio
  3. 133657-106852

I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani

Showing 1 response by tjassoc

tjassoc
259 posts
 
Vince,
Save yourself a LOT of difficulty.
If you paid with a credit card, either directly or via PayPal - 
contact your credit card company and explain that what you paid for has not been received. They will handle everything, after allowing a reasonable amount of time - you will receive a full refund. Returning the item will be the responsibility of the seller.
I went through this with an eBay purchase.
Always use a credit card when making a purchase just for this reason. PayPal and Audiogon policy do not provide buyer protection of major a credit card.
More to discover