2. misc-audio
  3. 133657-106852

I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani

Showing 1 response by oldschool1

oldschool1
45 posts
 
Funny, no one in this thread mentioned use of PayPal. They cover the buyer and seller. I wouldn’t buy anything without using PayPal. It doesn’t matter if you buy through Agone, Craigslist, or any other internet market. Just to CYA, whenever you buy anything of value, do your due diligence and get on the phone with PayPal and ASK QUESTIONS> I bought an Anthem P5 and made sure everything was straight before sending funds. This unit weighs in at a hefty 135 lbs. The UPS store packed it, I had it insured and a few days later it arrived at my local UPS depot. I wasn't gong to chance one more person handling this behemoth package than necessary.
Another thing to note, Anytime you ship, take it to a UPS store or FedEx store and have THEM package it. Even if you have the original packing material, which should be sufficient because thats how it was shipped to the selling dealer when new. I make sure everything is double boxed and FedEx does the packing. Let them take the responsibility! It’s worth the extra cost!
I hope you receive your speaker undamaged.....
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