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I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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Showing 2 responses by troidelover1499

troidelover1499
253 posts
 
This title caught my attention as I am considering buying a fairly pricey item from TMR.  Seems to me from the responses from TMR as well as others here that this is a good, responsible company who has a very good track record.

In terms of what the customer has posted here, there was definitely dirty laundry aired here, despite what he might like to believe.  

I run a consumer based business myself and my employees and myself work very hard at being responsive.  There are always a few faults, and customers airing dirty laundry on public sites and forums to get what they want, fair or unfair, is just part of where we are as a society.
troidelover1499
253 posts
 
Thank you all for the comments on TMR, they are helpful to me, and I am proceeding with my planned purchase with them.

Thanks also for the ’static’ on my misspelling of my username... clumsy fingers, frequent multi tasking, and dyslexia work against me sometimes. Have enjoyed this forum off and on for some years, but only recently officially signed up to post and seek input, on some system upgrades.

And to the OP, sorry if I offended you... I don’t judge those I do not know, I just share my personal feelings and observations. I do note that in many dealings, defensiveness is often a tell.

Good day to all.
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