I don,t Understand ????

Congrats Evo! It's nice to know that Synergistic does care about their customers. Whether or not $1000.00 is too much it is far better than 75% of the cables cost. You know what, maybe it was just a mistake. I, too, thank you for starting this thread. It is nice to see company and customer working together towards a common goal. Good luck in your endeavor.

Well I'm glad to see Synergistic was company enough to come to there senses. But I have a question, I'm a salesman and yes I do things for profit, I don't do things unless I beleive I'm going to get paid. But as a businessman and consumer I have serious problem when I 2nd quote coming back with a signifacant price difference like that. I have been called out on the carpet on a few deals because I put a few % on the deal, but what they did, I don't beleive is ethical!!!. How can the price be they much different. And lets say because of the neg. press there getting they decide to do this deal at cost for $1000. Who the hell gets a $1600.00 dollar mark up on a $1000 deal. I'm really in the wrong business. Just my 2 cents again.

Sounds like there was a mixup, and Synergistic realized the price error. $1000 is reasonable for this surgery (see my earlier posting), and coming down from a higher price is not necessarily unethical; to me it sounds like he is admitting an error. If evo is like China, he'll demand an apology and move on! :)

First off, I've been a happy and loyal customer of Syn. Res. for 4-5 years. I use their mid-priced ICs, cables, and power cords throughout my system with excellent results. In my above posts I was a little hard on what I consider to be an excellent high end company.

After reading these posts and making a couple myself, I called Syn. Res. and talked to Scott about shortening some Sig. No. 2 spkr cables from 8 ft. to 3-4 ft. and re-terminating. These are mid-priced cables, and the cost would be $200.-- that would be for 8 terminations, or $25. per spade. I consider that reasonable for getting a professional high quality job done, and well worth it to me.

In the course of discussing the above job, Scott asked me if I read Audiogons Forum, and he related the story about Evo845s experience. Quite frankly he said he made a mistake on his first calculation. He was answering about a dozen emails at the end of the day, and he goofed up. He also said that Des. Ref. is very thick and very difficult to terminate (unlike my Sig. No. 2s). They (Syn. Res.) were painfully aware of this thread that is going on here on Audiogon, and they want to do the right thing for their customers. BTW, shortening a Des. Ref. cable apparently takes several hours and a lot of skill and patience, and is not a routine request-- there are several wires involved.

I can understand Evo845s original complaint, but know more now that I've talked to Scott. BTW, Scott has done custom work for me in the past and is friendly and knowledgeable about Syn. Res. products, and prices were reasonable. I told him I was going to make a more favorabe post regarding Syn. Res.-- hope you gus don't stone me off the stage. Craig

It was a nice offer, unlike many other companies that will defend their right to be wrong to the bitter end. Audio Note, UK recently dropped the price of Black Gate capacitors which then initiated a stir as to whether the line was being discontinued, replaced, etc. Audio Note came back with the response that the line had been initially overpriced on the market and that on further examination they had decided to reduce the prices. This was a brutally honest statement (especially for those that purchased the items at the old prices) but it is also a statement that is hard to argue with as it rings of the truth.