I don,t Understand ????

I had a similair experience with AudioQuest about 1 yr ago. I had bought 30ft of Video 2 cable from a guy that wired his house with it. So I bought it and called AudioQuest to see howmuch it would be for them to terminate it. Them gave me a quote of $300.00 a termination. So 1800.00 for 3 cable. I told them they were flipping nuts and told them to pound sand. And by the way they lost a customer. I will never buy a AQ cable again. SO after telling them what I though of them , I get a call from there sales guy , engineer whoever, saying that they will fax me a schematic on how to do it myself. So I ran down to the local AQ deal and bought some AQ connectors. I about $15 bucks a piece, I think(?) and did it myself. 30 mins later I had myself 3 10 ft. cables for 90 bucks. Gave them to a friend and he loves them. Like I said I will not touch another AQ cable. You know for such a small customer base High End companies really know how to alienate there customer base. I guess you have to screw your friends because your enemies won't let you.

To put some substance behind my anger(as someone put it). I worked for a Wire and Cable company where we sold speciality cables to the Automotive, Steel, Hi Temp. cables you name it. Many of the cables where of specail design, exotic materials like Teflon, ERP, Hypolon, Silica, Silicon ect. And I have been through most parts of the Wire making process. And guess what just like everyone else someone made are cable for us to are spec's. There are only a handful of wire and cable manf. AIW, BIW, Royal, Carol, Alcatel and a few others. I could buy 14 gauge Teflon insulated conductor and cable jacketing MIlitary Spec'd for 7.00 a ft from my competitor if I ran out. When Teflon was extremely expensive a few years ago. (The boys at Dupont know we like Teflon Cable and they stick it to us) Now if you goto XLO technical paper on Cable and pricing, they say 6N copper is 200 times more expensive as reg. wire. And Teflon is really really expensive too. But they forget howmuch copper and insulation is in a 1 meter interconnect? an Ounce or 2? the rest is filler, mica, glass? We had cable made for us penny's on the dollar. To put it in prespective.

Well I'm glad to see Synergistic was company enough to come to there senses. But I have a question, I'm a salesman and yes I do things for profit, I don't do things unless I beleive I'm going to get paid. But as a businessman and consumer I have serious problem when I 2nd quote coming back with a signifacant price difference like that. I have been called out on the carpet on a few deals because I put a few % on the deal, but what they did, I don't beleive is ethical!!!. How can the price be they much different. And lets say because of the neg. press there getting they decide to do this deal at cost for $1000. Who the hell gets a $1600.00 dollar mark up on a $1000 deal. I'm really in the wrong business. Just my 2 cents again.