2. misc-audio
  3. 181330-41

I can't believe this.

I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

128x128ozzy

Showing 1 response by tunehead

tunehead's avatar
tunehead
151 posts
 

Warranty work/claims are not like other services like shipping or airline seat selection. Both those are services you go into knowing there is a fee schedule,,, it will not be free. Warranty work is included and advertised as part of the product you purchase. There should NEVER be a fee scale/structure after purchase to something you already purchased. When you purchase a product with warranty, the inclusion of warranty service is a part of the deal.

 

Your being screwed.

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