I called Richard Vandersteen


Yesterday I called Richard. I could tell he was very busy with phone calls coming in, I waited about a minute on hold. He answered the phone and answered all of my questions. At the end of the conversation about 2 minutes, I said wait Richard one more question, he said one second and put me on hold for about 30 seconds. Yesterday he was busy and abit quick with the questions, but thorough. (I don't blame him, its not a social call, it BUSINESS). I always call around 12-1:30pm eastern time. I called today and had more questions, I told him the same info from the day before(I have your older subs the 2w). Today he was extremely polite and quite fun to talk to. I then told him I was thinking of selling my 2w's (I have 2 of them) and replacing them with his new 2wq's. He said I would be wasting my money and the 2w are truely great subs. He told me to keep the ones I have. I have talked to Richard in the past about buying his subs(a year ago, twice I called) one time he was short and another time quite talkative. The reason I wrote this is I read a tread earlier and seen alot of negative reponses about him. Well I guess when your as busy as him, someday's are good and some are bad, remember we all have bad days. I wouldn't say he is a social butterfly by all means, but in my book he is a very honest business man. He could have easily talked me into two new 2wq's but he didn't. He said keep the ones you have and set them up properly, don't waste your money. So in short, I think the guy is great. I've been to enough dealers and had them try to talk me into new stuff I don't need. Things I already had, but just newwer versions, to get them another sale. So either Richard is very rich and doesn't want to sell more subs or just an honest guy who doesn't take advantage of people. Pete
pcc

Showing 3 responses by tireguy

Hddvd- Yea your right things get done that way- cause its cheaper that way, thus the owner makes more, trust me a few people could do what I do but then I would have to pay them, its basic economics ;)
Pete- It could just be a case where he is too cheap to pay someone to do something that he can do himself. I know that is what I do, sure I could work less but then I wouldn't make as much, if he is 1/10 as greedy as me then I would suspect that to be why he does the tech support himself, I could be wrong???
Pete-Great to see a post from you! its been a while. In regards to Clueless I have never called "dick" as he was called in a previous thread, nor do I plan too. Things get busy at times at businesses and then your not happy, thus leading to grumpiness-but as stated above we are human and it happens.

So how do you like your subs any way?