To be clear, I recommended trying to screw the test points, which have indentations for a blade-type screw driver; I was NOT talking about the adjustment pots.
Most bias adjustments are measured in milliamps, not millivolts. When you adjust the bias pot, you are changing the bias voltage, but, typically, you measure the current flowing which is milliamps. Could it be that you are trying to measure the wrong thing?
Also, if you have a tech doing the adjustment, you might want to know how he determined the correct range for adjustment. This depends on the design of the amp, so there is no single value that works well for all amps.