@8th-note if I were you, I would have went on the PS audio forum, Paul's post, and Ask Paul to complain in a nice way about the problem, sometimes Paul will take care of you with little to no charge. I do agree with you that some of PS audio equipment could be much better with what they charge.
How reliable is PS audio equipment?
I know PS audio equipment gets wonderful reviews, however, how reliable are they?
I hear on other sites that owners constantly complain about sending their equipment back for repairs.
Also, I recently heard from PS audio that their BHK preamp is only good for 20 years due to the design.
Anyone have any opinion on this?