I've had many interactions with customer service in the audio industry, some good, some not so good. The Klipsch customer service in particular seemed to be relatively non-existent. Had a stripped binding post connection on a Forte IV, sent several emails, a couple of phone calls, no response. Pretty amazing considering how competitive the audio industry is, can only assume they don't care. Sold the Forte's and moved on.
How is Quality and Customer Service defined in the 21st Century?
On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.
Got me to thinking, what has been your experience with particular brands and quality and especially customer service?
My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.
Appreciate your thoughts and possible pointers to better quality and overall customer sat.