How is Quality and Customer Service defined in the 21st Century?

On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service?

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat.

sj0088409-02-2023 12:39pm

johnto Details Discussions Posts This discussion Message User 977 posts 09-04-2023 at 02:47pm Copy Comment URL Report Comment Edit Delete No problems with equipment from Pass, Ayre ,VPI or Magnepan. Pass and Ayre always answer the phone when I had a question and VPI was responsive to emails..Soundsmith is another company that answers the phone ( sometimes by Peter himself) and builds quality. With Magnepan I've had a few conversations with Wendell. In the past Parasound was very easy to reach not sure how the new ownership is. I think great established companies want to take care of their customers and continue receiving their business.