After Covid customer service is non existent everywhere. I hope quality doesn’t suffer a similar fate. With inflation and the economy where it’s at today manufacturers will be forced to make products even cheaper. Its certainly not like it used to be but when was it ever “like it used to be.”
How is Quality and Customer Service defined in the 21st Century?
On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.
Got me to thinking, what has been your experience with particular brands and quality and especially customer service?
My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.
Appreciate your thoughts and possible pointers to better quality and overall customer sat.