How is Quality and Customer Service defined in the 21st Century?

On another recent thread, a poster questioned the customer service of the Marantz brand. They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service?

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat.

sj0088409-02-2023 12:39pm

carlsbad2 Details Discussions Posts This discussion Message User 1,380 posts 09-03-2023 at 12:04am Copy Comment URL Report Comment Edit Delete It really hasn't changed in the 21st century. My dad (from last century) taught me that "if you want something done right, do it yourself". Last century I had many experiences to back up the truth of this statement. So I'd say 21st century customer service is the same as 20th century customer service. Jerry