How is Quality and Customer Service defined in the 21st Century?


On another recent thread, a poster questioned the customer service of the Marantz  brand.  They certainly have been around a while.

Got me to thinking, what has been your experience with particular brands and quality and especially customer service? 

My 21sr century experience of two popular consumer brands was that the overall quality was not good. Particularly referring to CD players where the warranties have the life span of a lightening bug. The sound quality is/was excellent, the lasers mechanisms/transports were problematic at best and abysmal at worst.

Appreciate your thoughts and possible pointers to better quality and overall customer sat. 

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Showing 1 response by asvjerry

Once upon a time, you received a warranty on an item of various sorts that spelled out reasonably well what one could expect if said item misfunctioned under conditions noted to varying levels or degrees....

CS and Repair/Replace generally went just fine.  Conditions above, beyond, or just totally FUBAR went where that sort of conflicts lead to....

When we started getting queried upon purchase about 'purchasing an extended warranty of X or Y length' (Y typically longer for more $), I began scrutinizing the object and it's ilk with greater care....

The 'net has made this possible....and makes one a better and informed consumer, less likely to invoke regrets and future frustration..

'Duty Now For The Future!' as per Devo:

Y'all are a great source overall. *S*  Thank you. 👍😃

Current response to extended warranty queries...if the point is 'pushed' =

"If I can break it or it breaks in my hands, using it for what it's 'supposed to do'...

I've already made plans for that.....which is why I'm buying it here, for as little as possible...." *S* ;), and out the door...

Pragmatic beyond your wildest explanations......

Happy Laborious Daze, J