I hate to be the one to bring this up but there might be an issue collecting insurance (I'm assuming the package was insured) because the box has no damage to it. It is possible that the equipment got damaged without the box showing any damage. I had a couple of mono blocks where the same thing happened. Once the package reaches a certain weight, a drop of even 3' will damage the contents. This has been explained in other posts here. It's all a gamble and I don't believe one shipping company is better than the other, it all comes down to luck.
how high is the drop test at ups?
just got a new set of high quality bookshelf speakers. one is doa. so i looked inside and the xover is snapped from the terminals and has a corner cracked off. i have never seen this before. there is no damage to the box. i wonder how this could happen. it looks like a powerful force must have developed even tho the crossover is heavy duty and weighs more than many.