I have found that working with a dealer you really trust and creating a relationship with them beyond just buy/sell has been helpful. I often reach out to dealers to touch base, see what’s happening in the marketplace and if any new items are coming on the market. By doing this I have never had any issues when I really needed help.
HOW can components be so expensive, and yet customer service is so bad.
I recently moved and had to set up the system again. In moving things around, I have had some questions and issues, so I've had to contact the dealers and manufacturers a few times over the last few weeks. I'm still waiting for a response from most of them.
I had a static issue with my McIntosh amp. I contacted them a couple of weeks ago and I still have not received a response.
I need a part for my Revel speakers. I've contacted Revel (now Harman) twice over the last week - both phone and email. No response.
I had an issue with my Weiss DAC cutting out. Turned out it had shipped with a missing part. I hoped for a new unit or at least a replacement part, but Weiss told me to fix it myself with miscellaneous parts from around the house - basically chicken wire and bubblegum? The dealer finally sent me a replacement after a couple of weeks of trying different solutions.
I tried calling the audio dealer in Charlotte where I bought the speakers but they never return calls.
I spent a long time researching and building my system and really enjoy my system. But I might have made different choices if I had known about poor / non-existent customer support.
Premium stereo components are so expensive that I would expect premium service, or at least return my calls for service or for parts. Do I just have bad luck or are others experiencing similar lack of support?