Hostility from manufacturers


I know its a cottage industry, and margins are thin, but I still think its shortsighted of them, and harms the industry in the long run. I'm talking about several interactions I've had with manufacturers after having purchased their products on the secondhand market. They should think about what would happen to their prices and their sales if their products were not resellable. Maybe they would like us to send our components to the scrap heap every few years or so just before we purchase their latest upgrade.

Fire away..
psag

Showing 1 response by uncledemp

I'm glad to hear the success stories, thanks for sharing. Smart business leaders understand the value of service after the sale and the blessing of a good reputation.

Being customer focused pays big time in my experience. Ironically, companies that fail tend to blame everything but themselves for the fall.