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Hola Audio Springs DAC repair

I purchased this DAC a few months ago.  Finally unboxed it and hooked it up.  It has a problem.  The sound coming out of my speakers is ear splitting loud even with the volume on the preamp turned low.  My other dac works just fine.  I have contacted Holo Audio via email twice but got no response.  Incredible!

I have no problems shipping it.  I live in southern Illinois.  I am looking for an excellent repair shop that knows their stuff on days.

Thanks.
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jjss49
6,612 posts
 
what george says has got to be it

if the dac has a volume adjust function it can be turned off/on as sometimes people just use it as a straight dac into a preamp

if it didn't come with a manual you should see if it can be downloaded from their website
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jaymark OP
511 posts
 
Thanks.  I will pursue your suggestions.  
merosen
45 posts
 
Did you go from rca cables to blanched?
balanced out is usually twice the voltage output of rca
Inputs may be overloading and you need attenuators 
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jaymark OP
511 posts
 
I was finally contacted by the company! Bravo. It just took a lot longer than their disclaimer said t would.

I was using RCA analog outs to RCA in on the preamp.  Not sure what blanched is?

There are no volume controls on this dac.  Maybe there is a problem in the dac circuit....
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jjss49
6,612 posts
 
blanching is for keeping nutrients in fresh vegetables

i think 'balanced' is what he meant LOL
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