HiFiMan - A Contronym - A Story Retold

Hifiman, a name  prominent for excellence (SQ) and inferiority (build, reliability, customer service).  The story has been told many times.  I will briefly relate a recent example.  I have a pair of HE6SE V2s.  I bought them fully cognizant of their poor build quality and uncomfortable headband design.  However, their frequency balance appeals to me and they are a bargain at the discounted prices they are offered for.   I have the HP amplification to drive them properly.  The issue I have is with customer service.  The thin, cheep, leather covering to the headband is flaking off even at non contact points. I do not have an issue poor build quality because I knew about this prior to purchase.  The issue is that the cans are still in production and offered new but they will not sell me a replacement headband.  I would not have an issue if they were out of production.  But this is poor customer relations to not sell a replacement since parts are in stock.  Their solution is to offer trade in for a newer model.  I do not want a new model, most of which while providing more detail are brighter and leaner.   I do not want the spend associated with an upgrade. I just want a new headband, not new cans. So, for now it’s an aftermarket headband cover and eventually an after market Audeze style banded headband.  It will be higher quality and more comfortable.  Sorry for venting.