Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

I would like to take this opportunity to make a plea to speaker owners. PLEASE KEEP THE ORIGINAL SHIPPING CARTONS! Yes, I'm yelling. I have wanted to purchase various speakers over the last couple years only to read in the ad, "Local pick-up only due to not having the original shipping cartons" These are on the East Coast or West Coast or Florida and of course I'm in the upper Midwest! I missed some great deals because of this. I always, always, always keep the original packaging for items I buy. I know they can be a pain to store but it's the best way to insure their safe arrival if you ever have to send them out. I had a guy tell me that it would be up to me to pay for packaging if I wanted them shipped. Well, I didn't throw away the original cartons! I always double box items and take them directly to Fedex. I have never had an issue shipping an item.

While several have pointed out the desirability of keeping the original shipping boxes for the product, that doesn't appear to be the basis of the denied claim in this particular case. It looks like Audiogon accepted responsibility for obtaining cargo insurance and then failed to bind coverage with their insurance carrier.

I will let you all know how this gets handled by higher ups at audjogon. I hope they make this right but don't have much faith at this point. Wish me luck.

I am very sorry you have to go through this.  This is why I will not ship speakers or any heavy items.  Period.  If there is an out-of-town buyer, I will work with them on defraying the travel costs to some extent.  I would rather take less for my item and have finality after it is sold. 

I have had destroyed speakers shipped by UPS. With insurance, and got such a run around I ate the repairs. Fed Ex is better. Just to inform, my last job was at an Amazon warehouse. When we unloaded trailer trucks with what they called liquid cargo it was a trailer that had a conveyor belt wheeled into the trailer and they packed the packages from the back to the front, loose and on top of one another. Also shoved jiffy packs, the little bubble envelopes with soft internal products in amongst the cracks of the different sized boxes.
When we unloaded the cargo, we would do the opposite and fling the boxes onto a conveyor belt as fast as we could. I mean fling. Then we would grab the top cartons and pull, they were very high up, and it would all come crashing to the floor of the trailer, then we would proceed to fling them up on the conveyor. Talk about rough, and damage LOL. There was always liquid leaking out all over the place, and when initially packed, there was no time to put heavy items on the bottom. Stuff just went as fast as it could with 60lb packages on top of almost empty oversized cartons that got crushed. I would never purchase a fragile item through Amazon after seeing what goes on. I imagine that UPS and FedEx also go like a bat out of hell, and unless you pack like it can be dropped from a helicopter at 100s of feet high, then you better get as much insurance as you can afford. Sorry for all the stuff that got damaged by me, but I was working with a gun to my head as far as hurry hurry hurry. It was all about numbers, speed, and careful thoughtful handling came last. But I would not let them get away with not honoring the insurance. Take them to court.