If the corporation that owns and operates Audiogon has ethical standards of business, they will accept responsibility for what appears to be an honest mistake and pay up. I worked for a number of high end jewelry stores for many years, and this kind of unfortunate and unexpected expense, due to accidental or careless liability was part of the cost of doing business honestly and ethically.
Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?
LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
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- 49 posts total
- 49 posts total