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Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder

Showing 1 response by phd

phd
1,328 posts
 
Shipping speakers is how members get negative feedback, they have to be well packaged, best to have original packing material and prey they arrive in good condition. Best to do a local sale if possible.
I shipped a tube preamp and the packing was bullet proof. This was on a Fedex truck that rolled over in transit, heavy items crushing the box. When it arrived the packing material was expelled from the box and the preamp (still in the box) had a bent frame. The buyer reported it still worked perfectly. I told the buyer to take pictures. In the end I let him keep the preamp and the claim money.
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