HELP! Large speakers fell over during shipping.


Bought a pair of Dali Euphonia MS5 speakers. They must have fallen over during shipping. They were upside down on the pallet when they got to my house. 155Lbs for each box.
My question is, what could have happened internally? Could drivers be harmed? Crossovers? I refused delivery, but now the seller wants them re-delivered so the insurance agent can look them over. I never took them out of the (destroyed) boxes, but now I’ll have a chance to, and check them out. What should I look for (even if they still sound good)?
1111art

Showing 6 responses by 1111art

Nope I had shipper send photos before, just in case this happened. He even wrapped them together in shipping cellophane (which had been removed by the time they reached me).
DON’T EVER USE ESTES SHIPPING COMPANY!!! I paid $800 just for the shipping. At least the seller bought insurance.
Thanks for everyone's help. I'm contacting Dali today to price out driver and crossover replacements so I have some ammo when the insurance adjuster comes (who will probably know nothing about speakers)
There were no crates, just two large (original-mint) boxes wrapped together in cellophane, sitting on a pallet with no strapping (seller's mistake). We figure the forklift driver had them off center on the tines, and they fell. Who knows. Someone was curious to know what high end speakers looked like because one side of the beautiful black cardboard box was torn down about 2 feet, but since they were upside down at that point, they must have given up. MORONS!!! The trucker that attempted delivery said that probaby 4-5 different companies would have been involved in getting them to me. So it could have happened anywhere/when.
The speakers are being re-delivered today. I'll inspect them, then an insurance adjuster will.
Then I'll either offer a lower price to the buyer (who's already fully refunded me), or let the shipping company do whatever they do at that point. The seller is a lawyer, so he's having me
write a disclaimer on the delivery notice.
Update:
Had the local speaker pro over. He tested drivers and all are working fine.No cracks or concerns are visible anywhere. They sound wonderful. Huge sound, fine details. Even better than I expected. (I'm upgrading from the smaller Helikon 400's).
Seller already fully refunded me. Now we wait for the insurance company.Then seller and I will re-negotiate. He's been quite a gentleman throughout the ordeal.


Sale concluded peacefully and fairly for both parties. He suggested a new slightly lower price and I accepted. Lovely, almost scary powerful sound when cranked. Not quite as musical as my Dali Helicon 400's, but close.
I've heard these at someone else's house (who knew nothing about treating a room). My high ceilings, rug, and treatments really bring out the sweetness. I highly recommend these 15K speakers, that you can occasionally find for around 5K.
I posted photos here:  https://www.avforums.com/threads/dali-owners-thread.1762652/page-44#post-28925665