Help - is Krell dead?


Hoping to get some cues from other owners. I have an older Krell KAV 280 CD Player that I really like. I am moving to Europe and tried to contact Krell to see if it can be switched to 220v (it is already 50/60hz). (Yes, i could buy a step-down transformer but i prefer converting it internally). No one picks up phones, the voicemail to some guy called Tim Rogers is full. Emails to servcie go unresponded. Does anyone know if there is some way to contact Krell? Dealers I have tried in NJ are also unable to help.....it is so strange. Many thanks for any help.

musicmatters1206

Showing 7 responses by musicmatters1206

@dclone Mikael can't thank you enough! Its quite amazing how few people know this stuff. I spoke to another shop today and he said he will build a new transformer! I will take your note to the local tech who already has the CDP and lets see what he says. Really appreciate...I am moving to Italy and very pleased to hear about the network in EU...thanks again

Thanks everyone for the responses and very sad to hear. It is also tragic to note that a legendary name in our beloved industry cannot support basic customer needs and voicemail boxes are filled out. No matter what, unacceptable. My unit is already sitting with RJ audio video in hackensack and he cannot figure it out. I just have to go the transformer route or sell the unit i guess…

@gotolondon2 thank you!! I am contacting them today. My Zesto pre already made a trip to California for the same reason so no big deal.

Personally for me a hideous black box with flashing lights sitting near the rack is not desirable…

@invalid from what i gather 50 vs 60hz won’t make a real difference to listening experience in a CDP, i just have to convert the voltage. If that is incorrect, anyone, please comment. Thanks

@cleeds 

@gotolondon2 

Thanks

Sounds like either switch to 50hz if that is feasible (i will ask the dealer) or time to sell the unit…

Luckily everything else i have is 50/60 and either universal version voltage or already converted to 220. I guess time to get a new transport…

1. I need to stand corrected, the KAV 280 CDP is 50/60hz. So its a voltage only issue. @invalid thanks, i am glad mine is 50/60

2. @jji666 despite a good streaming chain + Roon I just cannot seem to divorce my 2000+ CD collection, the experience of looking at the rack and picking what to play. To me CDs ain't going anywhere....

@rggii 

see the chain above. You need to go to 2 2 1. Sorry i have injured my hand and cant type a lot