2. misc-audio
  3. 1029447327

HELP Federal Express broke it and WON'T PAY

The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.

Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.

What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.

I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?

Thank you.
Art
artmaltman

Showing 1 response by tk4qmmt

tk4qmmt
25 posts
 
I don't believe there is any human working for FedEx. They are all computer-generated cybernetic automatons which sole purpose is to recite the rules back to the unfortunate customers.

Seriously, I recently had one package with FedEx that had a bad address. The last digit of the street number was wrong. It took seven separate phone calls and three attempted deliveries to correct that issue. Every person I talked to at FedEx had no clue what was going on in the local level, and I was not permitted to speak with the local FedEx office directly. The shipper seems to be a staunch believe in FedEx and kept telling me that it would have been worse with UPS. It may be so, but curiously enough I haven't had any problem with my local UPS branch.
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