Ernie, did you buy this player used from an Electrocompaniet dealer in this country? If so, that dealer should handle this situation.
If you had this player sent over here from Denmark as a demo, or whatever, in order to circumvent the markup that happens here in the US, then you didn't want to pay for their services, and thus you don't have them.
If you bought this player used, and the owner didn't tell you that this was a grey market player, then he did you wrong, and I would take it up with him.
The fault for this lies with someone. Either the dealer, or the seller, or you, depending upon who prompted this trans-shipment of product outside of the normal channels. Electrocompaniet makes the product and establishes dealer rules. When these rules are broken, then these things occur.
I sympathize with your distress, and hope you can get it straightened out. If I were in Electrocompaniet's shoes, I would find out which dealer sold this product, and where it was shipped. When I found out that they trans-shipped it to the US,I would demand that they pay the US importer his normal fee for handling a unit. Then I would revoke their dealership. Then I would inform the US service center that the fee for your serial # unit had been paid, and that you could bring your unit in for modding.
If you bought it second-hand, and the seller didn't tell you about it, then you are pretty well S-O-L. The seller will just tell you he didn't know about it. Find a good private modding service, and have them do the mods. Don't deal with that seller again.
If you had this player sent over here from Denmark as a demo, or whatever, in order to circumvent the markup that happens here in the US, then you didn't want to pay for their services, and thus you don't have them.
If you bought this player used, and the owner didn't tell you that this was a grey market player, then he did you wrong, and I would take it up with him.
The fault for this lies with someone. Either the dealer, or the seller, or you, depending upon who prompted this trans-shipment of product outside of the normal channels. Electrocompaniet makes the product and establishes dealer rules. When these rules are broken, then these things occur.
I sympathize with your distress, and hope you can get it straightened out. If I were in Electrocompaniet's shoes, I would find out which dealer sold this product, and where it was shipped. When I found out that they trans-shipped it to the US,I would demand that they pay the US importer his normal fee for handling a unit. Then I would revoke their dealership. Then I would inform the US service center that the fee for your serial # unit had been paid, and that you could bring your unit in for modding.
If you bought it second-hand, and the seller didn't tell you about it, then you are pretty well S-O-L. The seller will just tell you he didn't know about it. Find a good private modding service, and have them do the mods. Don't deal with that seller again.