My H20 failed with a pair of Raidho C1.1s. As I suspected a design flaw, I contacted Hegel. They demanded that I dismantle my system to find the source of the problem, as their unassailable amp could not possibly have been the cause. Their demand was accompanied by an ample dose of verbal abuse -- with the telephone hung up by a Hegel executive. After that excellent introduction to the Customer Relations expertise of Hegel company executives, I reverted to my Atma-Sphere S-20 and everything was quickly back to normal -- in my supposedly flawed system.
My advice -- forget Hegel. There not only may be a risk of an unacknowledged design flaw -- but Hegel will never back you up if there is a problem. And you may get an earful of abuse from them to top things off. The Hegel management are high-end audio Neanderthals -- IMHO.
My advice -- forget Hegel. There not only may be a risk of an unacknowledged design flaw -- but Hegel will never back you up if there is a problem. And you may get an earful of abuse from them to top things off. The Hegel management are high-end audio Neanderthals -- IMHO.