Before I started Verdant (and this was part of the reason I did), I made the rounds to multiple dealers in NYC. One I really liked but there wasn't a match in terms of products. The others....when I asked "why does every track I select on this system sound terrible and the ones you pick sound great?" Response, "That's because your music sucks." Evidently it is too much to ask that I can listen to something more than Diana Krall and Nils Lofgren. Another called me and after I told him I was just about to sit down for dinner (it was 6:15) did his best to keep me on the phone for 20 minutes explaining his philosophy on sound. A third dealer has a speaker priced $1000 over MAP. When I asked why it was so much more expensive than what we reported in TAS he lied and told me they took a price increase. But, he did offer me "marketing credits" he could use to get me back to MAP.
I new I was getting screwed at the time and bought those speakers from another dealer. Now, I am now a dealer for that brand and am keenly aware of how severely he was trying to screw me.
Incidentally, fairness and respect are part of my business model.