Have you ever been turned off by an Arrogant Dealer? Thoughts

The summer of 1978 or 1979 I worked at a high-end audio dealer in the Georgetown neighborhood in DC.  What appeared to be a "smelly homeless guy" and his friend were enjoying our Bang & Olufson display; all the other salesmen left the front of the store, instead of engaging these two customers.

Long-story-short, the "smelly homeless guy" was a neurosurgeon who was on duty so long, he hadn't shaved or probably showered for a few days, catching whatever sleep he could, in between surgeries.

I sold him $38k worth of equipment.

He returned in a few weeks to snag a pair of Yamaha NS1000's for his garage, which was home to his Rolls, Ferrari and Benz.

You never know who will walk into your shop.

Back when we lived in the DC area, I visited a lot of "brick and mortar" shops in search of a new pair of speakers.

If my memory serves me, I stopped at one in Bethesda, MD on a dreadfully hot, humid day, with on-and-off rain all afternoon.  When I walked in the front door, the sales rep greeted me with "do you have an appointment?"  It pretty much went down hill from there.  They had the speakers I was interested in driven by a high-quality amp that was in a rack on the shelf above the amp I owned, but they were not willing to unplug the speaker cables to plug them into the same model I owned.  Being a hot day, the AC fan was so loud, I asked if I could have them turn the AC off for 5-10 minutes, but they weren't willing to, saying they would be happy to increase the volume.

I don't know how dealers like this survive...