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Has anyone recently had any slow response with Sound-Smith repairs

I have been waiting quite some time now for my cartridge to be returned after sending it for some warranty work up there in Peekskill. They received it on December 15 and I'm still waiting for it's return.They are always polite when asking for my patience but you know how long can this take?does anyone have any experience with Peter and the crew?
128x128george99sa

Showing 1 response by raymonda

raymonda
855 posts
 
I sent mine in on January 28 and will be getting it back on Monday. This falls within the time frame allocated. 

Peter does the best work and it is worth waiting. He is the only one at soundsmith that does this work and due to family issues has delayed some work. If your cartridge required more work, and a retip does, it can take longer.

Believe it or not but a retip is more labor intensive than replacing the cantilever.

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