Soundsmith received my phono cartridge for repair on Oct. 20 last year and it was finished on Jan. 29. This was not warranty work. The wait was about what I expected - they don't promise a rapid turnaround. I found them very pleasant and straightforward to work with.
Has anyone recently had any slow response with Sound-Smith repairs
I have been waiting quite some time now for my cartridge to be returned after sending it for some warranty work up there in Peekskill. They received it on December 15 and I'm still waiting for it's return.They are always polite when asking for my patience but you know how long can this take?does anyone have any experience with Peter and the crew?