has anyone had problems with wadia service?

They should have handled their move better and had a plan to take care of their customers. I bought a 121 that didn't work properly in my system a couple weeks ago. Called and didn't get a response to a VM in 24 hrs. Since I read about their communication issues I called back and got a very nice and concerned cust serv rep on the phone who said he would run it by engineering and get back to me. It has been two weeks and I haven't heard back. That's too long in my book. No worries though, my online dealer has already swapped it out for the Rega that works perfectly. So I'm not really unhappy in the end. I've had no issues with their phone system or emails-they just didn't call back (yet). Maybe the note flew out the window on the highway to their new facility.

Paperw8,
Did I say I didn't like it? I DID like the sound, the look, features, built-in headphone amp, even the brand name. Two things I didn't like: it clearly did not function as designed and the Wadia guy said so, and no response after two weeks to an acknowledged operational flaw. The DAC's relays clicked loudly and continuously whenever the transport was paused, clicked at the beginning of each song, and frequently cut off the first few notes. This wasn't a matter of liking but a matter of working. It just didn't work. The Rega I have now works perfectly in the same setup.

Good thing we have many choices available. Vote with your dollars!