The process can take awhile. I went through it myself with them. Stay on it, they will make it right. I trust them 100%.
Has anyone had problems getting their money refunded by The Music Room?
That about sums up my experience with trying to get my money back from The Music Room after returning expensive gear in showroom condition. Several weeks ago I was told that the problem was with my bank in processing TMR check. Still haven't seen the check nor a statement of my account with they charged against it.